How is my order delivered?
We personally deliver your Australian native plant orders to your door to ensure they’re delivered to you safely and with care. Nativ by Plantrite is currently only available for residents in metropolitan Perth, WA. If you’re located in regional WA, please feel free to email our team with your enquiry.
How long does my order take?
Nativ by Plantrite will endeavor to deliver your order as quickly as possible. Once your order is processed we will deliver to you within 3 business days. There is a minimum order $50 and a $25 delivery fee. Orders over $300 are entitled to FREE delivery!
An email will be sent to you confirming the date and time your order is due.
What if I’m not home?
Our trucks, vans and utes are delivering orders Monday to Friday. We understand that sometimes you might not be at home to collect your order. We send every customer a text one business day before your order is due for dispatch with a time range estimate. We are able to respond to requests to place your order in a safe place if your delivery address is unattended. For further support please contact our team.
Am I able to collect my order?
Due to Nativ by Plantrite being a fully operational nursery we do not have a designated collection area and are unable to have retail customers at the facility. If you have further questions please contact our team.
The plant I want isn’t showing?
While we try to grow enough plants, occasionally some species will not be available in different sizing or may not be available altogether. Some of our plants may also only be available seasonally. We take pride in growing the perfect plants and if stock doesn’t meet our standards, we won’t sell it! If there is a specific plant you want please contact us and we can give you an estimated time frame of when the plant will be ready to order.
Can I return my plants?
If you are unhappy with you plants on arrival you can contact us within 7 days of purchase to discuss. For more information on returns please see our Return and Refund Policy.